Managed Healthcare Resources
Driving healthcare quality one NCQA and URAC accreditation at a time
MHR is a boutique consulting firm with NCQA and URAC surveyor consultants. We guide, mentor and challenge organizations to meet NCQA and URAC accreditation requirements.
Expert NCQA and URAC Consulting Services
Managed Healthcare Resources (MHR)
Managed Healthcare Resources (MHR) is a trusted partner in NCQA and URAC consulting, guiding healthcare organizations nationwide through every step of the accreditation process. Since 1991, we have helped clients successfully prepare for and achieve accreditation with customized strategies tailored to their unique needs.
Our team of experienced consultants brings deep expertise in NCQA and URAC standards, ensuring compliance while optimizing operational efficiency. Whether you're seeking initial accreditation or maintaining your status, MHR delivers personalized consulting solutions to help you meet and exceed NCQA and URAC requirements.
Partner with MHR for expert NCQA and URAC accreditation support—because your success is our priority.
Knowledge
For over 30 years, MHR president Susan Moore has been working with NCQA accreditation. She believes in sharing her knowledge both with the highly trained consultants she hires and the clients she works with.
We have deep experience in the NCQA and URAC accreditation processes across our consultants.
Experienced
Our diverse team has worked with many organizations and staff that are new to accreditation. We support you through the entire complex process.
MHR consultants joined the team because they wanted to share their vast experience in helping organizations be successful.
Collaboration
MHR believes in a flexible approach with their clients to develop a comprehensive plan of activities needed to meet accreditation.
MHR has worked with many organizations new to the accreditation process. We support you throughout the process.
Most MHR clients score 99-100% of the possible points.
Our clients consistently achieve exceptional results, with many earning scores of 100% or just below on their NCQA surveys. These outcomes, often achieved within tight timelines, inspire clients to serve as enthusiastic references for our services. They express deep gratitude for our knowledgeable consultants, whose positive attitudes and roll-up-your-sleeves determination drive success.
The impact of our work is reflected in our satisfaction scores, where we consistently receive top-box ratings of 8–10 on a 10-point scale. These results highlight our unwavering commitment to excellence and our ability to deliver measurable value to every client.
“I have worked with MHR at four health plans, and the MHR expertise has pulled me out of quicksand more times than I can count. ”
- HP, VP Quality & Accreditation
"Thank you Susan! We are very excited about our 100% and truly appreciate all of the work that Jean did to help us get there, she was absolutely wonderful to work with and we could not have done this without her!" ~ Kristin, Project Manager
"Susan is an exceptional NCQA consultant. I've had the pleasure of partnering with her in several organizations. In all instances, we received the highest ranking of NCQA accreditation possible." Vernal, Director Performance Excellence & Quality
Who we work with
Our diverse team has worked with many organizations and staff that are new to accreditation. We support you through the entire complex process.
We've worked with:
- Health Plans (managed care)
- Physician Organizations
- Managed Behavioral Health Organizations
- Population Health Organizations
- Case Management Organizations
- Special Needs Plans
- Wellness Vendors
- Health Equity
- And more
"As a previous consumer of MHR's services at another health plan, I highly recommend taking them up on the consultation! They were absolutely phenomenal in assisting my previous health plan achieve 100%!!!" ~S. Stephens
"Susan is an exceptional NCQA consultant. I've had the pleasure of partnering with her in several organizations. In all instances, we received the highest ranking of NCQA accreditation possible."~ Vernal, Director Performance Excellence & Quality
“Working with Managed Healthcare Resources was awesome. MHR assigned us a consultant who was extremely flexible in working with us and managed to stay in line with our minimal budget." ~ Senior Director of Risk and Compliance, Renalogic
“Perfection is not attainable, but if we chase perfection we can catch excellence.”
– Vince Lombardi
We meet you where you are & take you where you need to be.
Our team is predominantly comprised of current NCQA surveyors, and the majority of the consultants are registered nurses.
We've developed trainings for our clients that are customized to your specific needs. We have also created a number of templates and tools that can be purchased to help with the accreditation process.
"You truly have the best and most talented staff. I have nothing but the highest praise and appreciation for you and your team regarding the great guidance provided to ensure our successful surveys. The one thing I am the most grateful and appreciative of is your perpetual positive, can-do attitudes; there were many steps along the way where your energy and positivity was exactly what I needed."
- Karen, Director Compliance and Accreditation
