Description: A guide for meeting ME 3A-C for marketing to prospective members.  

Type: Guide

# of Pages: 4 pages

Cost: FREE

MHR Clients only.

Description: The Guide assists the health plan to memorialize which data is used, where data is generated, and how it is used to support ME 3C functions. As organization staff change, the foundation for the reporting is maintained. Not only does it support data trending over time, but also data integrity, validity, and reliability.  This guide includes a summary of the NCQA requirements, example(s) of data / metric descriptions, tables to identify data source, and staff/department accountable.

Type: Guide

# of Pages: 4 pages

Cost: $625 (MHR Client -  $500)

MHR Clients receive a 20% discount. 

Description: Analysis template for the creation of the quality and accuracy evaluation of pharmacy benefit information. The template includes instructions on how to complete the analysis per NCQA requirements. Examples of data/metric descriptions, quantitative and qualitative analysis, prioritized opportunities for improvement, action selection and effectiveness measurement are included as applicable

Type: Analysis Template

# of Pages: 12 pages

Cost: $1,875 (MHR Clients - $1,500)

MHR Clients receive a 20% discount. 

Description: The Guide assists the health plan to memorialize which data is used, where data is generated, and how it is used to support ME 5C analysis requirements related to Pharmacy accuracy and quality of website and telephone information. As organization staff change, the foundation for the reporting is maintained. Not only does it support data trending over time, but also data integrity, validity, and reliability.  This guide includes a summary of the NCQA requirements, example(s) of data / metric descriptions, tables to identify data source, and staff/department accountable.

Type: Analysis Template

# of Pages: 7 pages

Cost: $1,250 (MHR Clients - $1,000)

MHR Clients receive a 20% discount. 

Description: Analysis template for the creation of the quality and accuracy evaluation of personalized information on health plan services provided to members on the website and over the telephone. The template includes instructions on how to complete the analysis per NCQA requirements. Examples of data/metric descriptions, quantitative and qualitative analysis, prioritized opportunities for improvement, action selection and effectiveness measurement are included as applicable.

Type:  Analysis Template

# of Pages: 30 pages  

Cost: $3,750 (MHR Client - $3,000)

 MHR Clients receive a 20% discount. 

Description: Template to memorialize which data is used, where data is generated, and how it is used to support ME 6C & 6D analysis requirements related to accuracy and quality of information on health plan services via website, telephone, and email. As the organization's staff changes, the foundation for reporting is maintained. Not only does it support data trending over time, but also data integrity, validity, and reliability.  This guide includes a summary of the NCQA requirements, example(s) of data / metric descriptions, tables to identify data sources, and staff/department accountability. 

Type:  Template

# of Pages: 15 pages  

Cost: $1,250 (MHR Client - $1,000)

 MHR Clients receive a 20% discount. 

Description: Multi-tab Excel file used as a tool to audit the quality and accuracy of web interactions and timeliness, accuracy and quality of member email.

Type:  Audit Tool

# of Pages: 4 tabs  

Free with purchase of ME 6 C-D Template and/or Data Collection Guide

Description: Analysis template used to annually assess non-BH complaints and appeals. The template includes instructions on how to complete the analysis per NCQA requirements. Examples of data/metric descriptions, quantitative and qualitative analysis, prioritized opportunities for improvement, action selection and effectiveness measurement are included as applicable.

Type:  Analysis Template

# of Pages: 20 pages

Cost: $2,500 (MHR Client - $2,000)

 MHR Clients receive a 20% discount. 

Description: Analysis template used to annually assess BH complaints and appeals. The template includes instructions on how to complete the analysis per NCQA requirements. Examples of data/metric descriptions, quantitative and qualitative analysis, prioritized opportunities for improvement, action selection and effectiveness measurement are included as applicable.

Type:  Analysis Template

# of Pages: 20 pages

Cost: $2,500 (MHR Client - $2,000)

 MHR Clients receive a 20% discount. 

Description: Comprehensive guide to collecting data on all complaints, appeals, & survey measures to use for Q&Q analysis. The Guide assists the health plan to memorialize which data is used, where data is generated, and how it is used to support analysis requirements. As organization staff change, the foundation for the reporting is maintained. Not only does it support data trending over time, but also data integrity, validity, and reliability.  This guide includes a summary of the NCQA requirements, example(s) of data / metric descriptions, tables to identify data source, and staff/department accountable

Type:  Guide

# of Pages: 13 pages

Cost: $1,875 (MHR Client - $1,500)

 MHR Clients receive a 20% discount.