Word count: - 749
Estimated time to read: 3 minutes
By Nancy Bell
What is the greatest challenge facing your organization? Is your team prepared to transform your organization to meet the needs of your diverse population? When was the last time you had a training plan?
When we published our January 2023 blog on Invest in NCQA Training-Build Value, we explained how investing in staff training on NCQA is a value-added strategy that helps reduce risk to the organization.
In working with organizations that did not prioritize training, MHR consultants found that:
- Some executive leadership assumed that staff had the knowledge and skills they needed since managing NCQA surveys in the past.
- Succession planning for NCQA Quality Leads was not in place.
- Bench strength was lacking due to high employee turnover.
- Staff failed to fully understand and interpret the standards.
Where does your organization stand? When organizations plan for annual training on NCQA standards, we believe they are more likely to succeed in their pursuit and sustainment of NCQA Accreditation.
Schedule training now with MHR –
Our calendars are filling up!
Here are some common questions that arise regarding training.
Can any organization or individual schedule training with MHR?
MHR’s training programs are currently open only to our contracted clients.
Who needs training on NCQA standards?
Everyone. The depth and breadth of training varies, depending on role and prior experience. Standards may change during the year. Application of the requirements becomes more rigorous and surveyors are updated four times a year on these updates and applications.
What standards should be included in the organization’s training?
All employees should be aware of the basics of NCQA and the organization’s goals and strategy for achieving accreditation. Thereafter, it can be targeted.
When is the best time to train an organization on NCQA?
The best times to train are before your look-back period begins and after new standards are published.
How does MHR administer its training sessions?
MHR offers virtual training on its learning management web platform.
Is there a limit on the number of attendees per session?
There is no limit on attendees for virtual sessions.
What course materials does the organization receive?
MHR provides course materials in advance for your distribution and for some courses, pre-work exercises, or other guidelines.
Is a recording of the training session available?
Yes, recordings are available 45 days after the session on MHR’s learning management web platform.
Why do we need annual training when NCQA surveys are typically held every three years?
Most NCQA standards are published annually, and new standards may be added and existing ones deleted, clarified, or corrected. Training for new leadership, Quality Leads, and staff should also be timely.
What does MHR charge for training?
MHR discusses training needs and fees with clients during our contracted engagement.
Where can I learn more about MHR’s training sessions?
Simply go to Training Products on our website or ask your MHR consultant.
Why use MHR for NCQA Training?
When working with MHR, we are “all in” for you.
- We know your organization and your team.
- You will learn about policy nuances we asked NCQA.
- You can have interactive discussions with our consultants.
- We live in the real world and not the theoretical. Therefore, we help you apply the standards to your particular situation.
- We can customize your sessions to meet your needs.
Plus, several times a year, you are invited to our client-only virtual training sessions as we learn about new NCQA updates.
Testimonials From our Clients About Our Training
“…resulted in our staff gaining self-confidence, improving quality analysis reports, and being more independent.”
“…gave real-life examples that staff related to in their everyday work.”
“Being available for questions and answers…”
“…appreciative of MHR’s training methods and their ability to work with all levels of staff…”
“…used real-world examples.”
Create a Training Plan Specific to Your Organization
A plan need not be complex. See one example below that targets various roles and departments.
Plan the date(s) of your training sessions ahead of your look-back period, when possible, to help ensure you meet requirements throughout the period under review.
Basics Updates Delegation Analysis
All employees X
C-Suite X
Management X X X X
Quality Staff X X X X
Data Analysts X X X
Contract specialists X X X
Appeal specialists X X
Practitioners X
Call to Action:
- Create a training plan to meet your most significant challenges and for annual updates.
- Contact MHR to meet with your teams.
Contact Us Today
Stay connected with news and updates!
Join our mailing list to receive the latest news and updates from our team.
Don't worry, your information will not be shared.
We hate SPAM. We will never sell your information, for any reason.
